Computer Tutorind Ltd. - Privacy Policy

1. Introduction and General Terms

Computer Tutoring is committed to protecting your personal information when you are using our services.

From time to time our site may contain links to and from other websites. For example social media websites, If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.

2. What information will Computer Tutoring collect about me?

We may collect and process the following data about you:

Information submitted from the enquiry forms filled out on www.computertutoring.co.uk and email enquiries and verbally through telephone enquiries. From these we collect your name, email address, postal address and phone number. We also record the training course that you are interested in and any special instructions that you provide us for the training day.

Post course evaluations are completed after training days. From these we collect delegates names, email address and general comments on the course. Delegates will be emailed to thank them for taking the time to complete the evaluation and with details of how they can contact Computer Tutoring for training support. If the delegates indicate on the evaluation form that they would like to receive training tips and / or special offers from Computer Tutoring they will receive no more than 1 email per month. They can unsubscribe at any time.
We may keep a record of any correspondence if you should contact us for the period of the enquiry and training.

Details of transactions you may carry out through our site and of the completion of your orders. Please note that credit card details are not written down and are not saved anywhere. All credit card payments are taken over the phone with PayPal (please refer to PayPal’s privacy policy).

3. How will Computer Tutoring use the information they collect about me?

Your privacy is very important to us, we will never share your information.

We use the information held about you in the following ways:

Where you have indicated that you would like to receive training tips and / or special
offers by email, you will receive no more than 1 email per month. Special offer and
training hints and tips emails are processed via www.mailchimp.com

In allowing ourselves to carry out our obligations concerning any training contracts
entered into between you and us. For example, in issuing training certificates, passing
Company name and address along with delegates names to freelance trainers, for the
purpose of conducting a training day.

Where express consent has been given, individuals comments may be used as part of
our website testimonial section and on our social media pages (Facebook / Twitter /
LinkedIn / Google+)

As part of Computer Tutoring’s support service, clients may choose to email us files that
they want help with. Once the issue has been solved /dealt with to the client’s
satisfaction these files will be deleted from our computers and emails.
.
Prior to training, clients may email us files that they wish to use as part of the training
day. Once the training has been completed these files will be deleted from our
computers and emails.

We may collect data pertaining to web traffic visiting our website www.computertutoring.co.uk. This is done using the Google analytics tool. No browsing behaviour data specific to identifiable individuals is collected or stored. Traffic data is for internal use only and will never be given to a 3rd party.

4. When will Computer Tutoring contact me?

Computer Tutoring may contact you:

In relation to any training you have enquired about and / or booked in order to ensure
that Computer Tutoring can deliver the services to you.

Where you have indicated that you would like to receive training tips and / or special
offers by email, you will receive no more than 1 email per month

In relation to training support that you have requested.

5. Will Computer Tutoring share my personal information with anyone else?

Your privacy is very important to us, we will never share your information
We will only use your information within Computer Tutoring Limited, with the following
exceptions:

When credit card or Paypal payments are taken, details are processed via Paypal.

If we are under a duty to comply with any legal obligation to disclose or share your
personal data.

Where individuals have requested special offer emails or training hints and tips emails
their names and emails will be processed on www.mailchimp.com

6. What Does Computer Tutoring do with my Credit / Debit Card details?

We pass your details to our payment service provider, PayPal to validate credit/debit card
payment. We do not store your credit/debit card information. Please refer to PayPals privacy
policy for further information.

7. Can I find out what personal information Computer Tutoring holds about me?

In accordance with the Act you can exercise the right to access or amend or request a deletion
of any information we hold about you. Please email any queries for the attention of Cindy
Cubbin: info@computertutoring.co.uk

8. Changes Computer Tutoring Privacy Policy

We will where appropriate notify you by email of any changes made to our privacy policy and
these changes will also be posted on Computer Tutoring’s Privacy Policy Page.

9. Cookies Policy

We do not store cookies on the users computer.

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