Microsoft Word, a word processing tool that is now a whole lot more. The trouble is that it can be a little tricky using Word to accomplish these things. If you've tried inserting a picture or tried creating a flow chart you'll know what I'm talking about.
It's true that Word isn't the ideal tool for creating flowcharts. If you've been using Visio you'll know that to be true. However sometimes you just have no choice, and you're stuck with using Microsoft Word. So this video will show you how.
If you haven't been using styles and headings in Microsoft Word you've been wasting a whole heap of time. Learn the basics with this training video.